Provide efficient and intelligent integrated solutions
Caton&Hera Technology Always prioritize customer satisfaction
During the warranty period, Caton&Hera Technology provides free repair for non human factor failures of the equipment. Within 24 hours of receiving notification of the customer's equipment failure, it will decide whether to send technical personnel to the customer's site according to the situation. If engineering and technical personnel need to be dispatched, they will normally be sent to the customer's site for free service within 72 hours.
After the application system is put into trial operation, if there are major technical issues, Caton&Hera will arrive at the user site within 48 hours to ensure the normal operation of the system.
Establish a dedicated technical support file for each customer, proactively solicit service requests, and regularly track services. After the application system is put into normal operation, in order to ensure the normal and healthy operation of the new system and timely solve practical problems that occur during the system operation, we will regularly visit the customer's site for guidance, to solve further system debugging, optimization, and maintenance work.
Caton&Hera Technology Always prioritize customer satisfaction, Always protect and escort customer needs
(0571) 8616 8581 (7*24h customer service hotline)
+86-571-89987671 (Monday to Friday 8:30-17:30)